Please read carefully the following information. It will help with your questions about our services and the Salkantay 4 day Trek to Machu Picchu.

ARRIVAL IN CUSCO

You will be greeted at the Cusco airport and taken to your hotel. Please ensure that you inform us of your full flight details at least 14 days prior to trek’s start. Look for our representative holding an orange Machupicchu Hiking Perú board outside the arrival terminal.

THE BRIEFING

Your briefing will take place the night before your trek. It will be held at our office at 6 or 6:30pm, depending on your confirmation email details.  The office is located at Calle Pavitos 527

CAN I STORE MY LUGGAGE AT YOUR OFFICE?

During the Salkantay 4 day Trek  to Machu Picchu, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.

HOW TO BOOK THE SALKANTAY TREK 4 DAYS

FIRST, to book your Salkantay 4 day Trek to Machu Picchu, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click here the link BOOK NOW. Please be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase a Salkantay Trek Machu Picchu permits and entrance tickets without the following information:

Personal information (your full name, exactly as on your passport):

• Gender
• Passport number
• D.O.B. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of $211.00 USD per person in order to purchase a permit for the Salkantay Trek Machu Picchu.  You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page.

WHAT ABOUT THE BALANCE?

If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco. There are many ATMS within the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service fee, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account and use our email address paypal@machupicchuhikingperu.com.

HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?

According to Peruvian Law, you must be under 18 years of age at the time of your trek or tour to Machu Picchu (students 18 & above need student cards). For example: if you book a trek at the age of 17 but you turn 18 before you do your trek, you must have a valid university ID card to qualify for the student discount.

• University students must provide a copy of their ID card showing a photo, University name and card expiration date. Cards must be valid for the current academic year only.
• All students from 11 to 17 years, the discount is $30 USD.
• For children from the age of 2 to 11 the discount is $40 USD.
• Children from the age of 0 to 2 are free.

All students must provide a copy of their passport at the time of their booking to get the student discount. Send us a copy at info@machupicchuhikingperu.com

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Yes, but with some restrictions. Once the tickets for Machu Picchu have been bought the government does not allow any changes, so we can’t change any departure dates. Tickets are not transferable nor refundable. Please contact the office as soon as possible if you need to change your date. If you cancel your Salkantay Trek Machu Picchu, the deposit is not refundable at all!

DO I NEED MY ORIGINAL PASSPORT ON THE SALKANTAY 4 DAY TREK?

Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Salkantay 4 day Trek to Machu Picchu, other entrances and reservations. In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 USD per person.

We must have a copy of your old and new passports to make the change. Before you change your passport, keep a copy of your old one. If you do not wish to pay this fee you will need to bring both passports to Peru with you.  You can enter Peru with your new passport but you will need to show both passports, old and new to enter the trail, Machu Picchu or the train.  If you do not have both passports, you will not be allowed to enter Machu Picchu or get on the train.

WHAT IS THE WEATHER LIKE ON THE SALKANTAY 4 DAY TREK?

The weather is very unpredictable and it’s difficult to foresee. We recommend that you plan to always dress in layers to facilitate adjusting to the quickly changing weather conditions.

WHAT ABOUT ALTITUDE SICKNESS ON SALKANTAY TREK 4 DAYS?

In general, if you exercise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually take between 24 hours to 2 days.

The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness. For more detailed information on Altitude Sickness click this link: Altitude Sickness.

HOW MANY PEOPLE ARE THERE PER GROUP?

The maximum group size is 8 persons. Usually our groups are between 2-6 persons. Machupicchu Hiking Perú specializes in SMALL, PRIVATE groups and provides a personalized service.

HOW MANY COOKS/PACK HORSES FOR THE GROUP?

You will have 1 cook per group. The number of pack horses depends of the size of the group. For a group of 2 trekkers, they will have 4 horses, 4 trekkers will have 6 horses, 6 trekkers will have 9 horses, 8 trekkers will have 12 horses.

HIKING SALKANTAY TREK 4 DAYS

The evening before you start your Salkantay trek 4 days to Machu Picchu, you will be given a SMALL DUFFEL BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/14p. Your team of pack horses will carry your duffel bag for you, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffel bag until the end of each day, as the pack horses will always be ahead of the group. During the Salkantay trek to Machu Picchu, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 40L backpack is sufficient.

IS THE TREK DIFFICULT, DO I NEED TO BE FIT?

The Salkantay 4 day Trek is a fairly difficult trek and you should be well prepared and healthy prior to starting it. You have to be moderately fit and take regular exercise. In preparation: try walking 15kms/9 miles in a day or working out in the months leading up to the trek. It is also important to be well acclimatized to the altitude. Try to spend at least 2 or 3 days in Cusco or the Sacred Valley (3350m/11,047ft) prior to starting the trek.

ARE THERE TOILETS ON THE SALKANTAY 4 DAY TREK?

This has been highly appreciated by most of our clients, especially by our trekkers, who want a private, clean and sanitary toilet! Machupicchu Hiking Perú toilet facilities have an individual tent and a camping toilet with a seat.  Check out the picture, which illustrates how we set up our camping toilet on the trek by using this link: picture of toilet tent. Our toilet is always set up a comfortable distance from our campsite. At night, if you need to use the toilet, it is readily accessible and clean, unlike the facilities supplied by the government which may be dirty.

WHAT HAPPENS IF I AM UNABLE TO FINISH THE SALKANTAY TREK?

In the unlikely scenario that you are unable to finish the trek due to a health issue, Machupicchu Hiking Perú will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the trek.
Generally, those who have to be assisted off the trail are taken to Ollantaytambo and if they recover quickly, they then continue the journey to Aguas Calientes (cost incurred by trekker) and visit Machu Picchu according to the original plan.

ARE WE GOING TO BE DROPPED OFF AT OUR HOTEL AFTER THE SALKANTAY TREK 4 DAYS ?

Absolutely! Hotel pick ups and drop offs are included with all of our treks and packages! If you have booked your hotel in the Sacred Valley, we will drop you off there and vice versa.

AT WHAT TIME IS THE TRAIN DEPARTURE?

It will depend on the train availability (during the high season it could book out) but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore you we usually book the train at 14:55 or 15:20.

HOW MUCH IS THE VISTADOME TRAIN UPGRADE?

The Vistadome train service has nicer seats, panoramic windows and ceiling. You will be offered snacks and a dance show will take place on board. You can upgrade to the Vistadome Train for $67 USD. These trains run from Aguas Calientes to Poroy. We will pick you up in Poroy and drive you back to Cusco, which takes about 25 minutes. Please request in advance.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires them to give excellent service and is an entrenched feature of the tourism industry across many Machupicchu Hiking Perú destinations. Of course, you are free to tip more or less as you feel appropriate, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

ARE WE SUSTAINABLE?

Yes, we are a local, sustainable & responsible tourism operator. We incorporate the universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.

Please read carefully the following information. It will help with your questions about our services and the Salkantay 4 day Trek to Machu Picchu.

ARRIVAL IN CUSCO

You will be greeted at the Cusco airport and taken to your hotel. Please ensure that you inform us of your full flight details at least 14 days prior to trek’s start. Look for our representative holding an orange Machupicchu Hiking Perú board outside the arrival terminal.

THE BRIEFING

Your briefing will take place the night before your trek. It will be held at our office at 6 or 6:30pm, depending on your confirmation email details.  The office is located at Calle Pavitos 527

CAN I STORE MY LUGGAGE AT YOUR OFFICE?

During the Salkantay 4 day Trek  to Machu Picchu, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.

HOW TO BOOK THE SALKANTAY TREK 4 DAYS

FIRST, to book your Salkantay 4 day Trek to Machu Picchu, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click here the link BOOK NOW. Please be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase a Salkantay Trek Machu Picchu permits and entrance tickets without the following information:

Personal information (your full name, exactly as on your passport):

• Gender
• Passport number
• D.O.B. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of $211.00 USD per person in order to purchase a permit for the Salkantay Trek Machu Picchu.  You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page.

WHAT ABOUT THE BALANCE?

If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco. There are many ATMS within the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service fee, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account and use our email address paypal@machupicchuhikingperu.com.

HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?

According to Peruvian Law, you must be under 18 years of age at the time of your trek or tour to Machu Picchu (students 18 & above need student cards). For example: if you book a trek at the age of 17 but you turn 18 before you do your trek, you must have a valid university ID card to qualify for the student discount.

• University students must provide a copy of their ID card showing a photo, University name and card expiration date. Cards must be valid for the current academic year only.
• All students from 11 to 17 years, the discount is $30 USD.
• For children from the age of 2 to 11 the discount is $40 USD.
• Children from the age of 0 to 2 are free.

All students must provide a copy of their passport at the time of their booking to get the student discount. Send us a copy at info@machupicchuhikingperu.com

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Yes, but with some restrictions. Once the tickets for Machu Picchu have been bought the government does not allow any changes, so we can’t change any departure dates. Tickets are not transferable nor refundable. Please contact the office as soon as possible if you need to change your date. If you cancel your Salkantay Trek Machu Picchu, the deposit is not refundable at all!

DO I NEED MY ORIGINAL PASSPORT ON THE SALKANTAY 4 DAY TREK?

Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Salkantay 4 day Trek to Machu Picchu, other entrances and reservations. In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 USD per person.

We must have a copy of your old and new passports to make the change. Before you change your passport, keep a copy of your old one. If you do not wish to pay this fee you will need to bring both passports to Peru with you.  You can enter Peru with your new passport but you will need to show both passports, old and new to enter the trail, Machu Picchu or the train.  If you do not have both passports, you will not be allowed to enter Machu Picchu or get on the train.

WHAT IS THE WEATHER LIKE ON THE SALKANTAY 4 DAY TREK?

The weather is very unpredictable and it’s difficult to foresee. We recommend that you plan to always dress in layers to facilitate adjusting to the quickly changing weather conditions.

WHAT ABOUT ALTITUDE SICKNESS ON SALKANTAY TREK 4 DAYS?

In general, if you exercise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually take between 24 hours to 2 days.

The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness. For more detailed information on Altitude Sickness click this link: Altitude Sickness.

HOW MANY PEOPLE ARE THERE PER GROUP?

The maximum group size is 8 persons. Usually our groups are between 2-6 persons. Machupicchu Hiking Perú specializes in SMALL, PRIVATE groups and provides a personalized service.

HOW MANY COOKS/PACK HORSES FOR THE GROUP?

You will have 1 cook per group. The number of pack horses depends of the size of the group. For a group of 2 trekkers, they will have 4 horses, 4 trekkers will have 6 horses, 6 trekkers will have 9 horses, 8 trekkers will have 12 horses.

HIKING SALKANTAY TREK 4 DAYS

The evening before you start your Salkantay trek 4 days to Machu Picchu, you will be given a SMALL DUFFEL BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/14p. Your team of pack horses will carry your duffel bag for you, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffel bag until the end of each day, as the pack horses will always be ahead of the group. During the Salkantay trek to Machu Picchu, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 40L backpack is sufficient.

IS THE TREK DIFFICULT, DO I NEED TO BE FIT?

The Salkantay 4 day Trek is a fairly difficult trek and you should be well prepared and healthy prior to starting it. You have to be moderately fit and take regular exercise. In preparation: try walking 15kms/9 miles in a day or working out in the months leading up to the trek. It is also important to be well acclimatized to the altitude. Try to spend at least 2 or 3 days in Cusco or the Sacred Valley (3350m/11,047ft) prior to starting the trek.

ARE THERE TOILETS ON THE SALKANTAY 4 DAY TREK?

This has been highly appreciated by most of our clients, especially by our trekkers, who want a private, clean and sanitary toilet! Machupicchu Hiking Perú toilet facilities have an individual tent and a camping toilet with a seat.  Check out the picture, which illustrates how we set up our camping toilet on the trek by using this link: picture of toilet tent. Our toilet is always set up a comfortable distance from our campsite. At night, if you need to use the toilet, it is readily accessible and clean, unlike the facilities supplied by the government which may be dirty.

WHAT HAPPENS IF I AM UNABLE TO FINISH THE SALKANTAY TREK?

In the unlikely scenario that you are unable to finish the trek due to a health issue, Machupicchu Hiking Perú will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the trek.
Generally, those who have to be assisted off the trail are taken to Ollantaytambo and if they recover quickly, they then continue the journey to Aguas Calientes (cost incurred by trekker) and visit Machu Picchu according to the original plan.

ARE WE GOING TO BE DROPPED OFF AT OUR HOTEL AFTER THE SALKANTAY TREK 4 DAYS ?

Absolutely! Hotel pick ups and drop offs are included with all of our treks and packages! If you have booked your hotel in the Sacred Valley, we will drop you off there and vice versa.

AT WHAT TIME IS THE TRAIN DEPARTURE?

It will depend on the train availability (during the high season it could book out) but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore you we usually book the train at 14:55 or 15:20.

HOW MUCH IS THE VISTADOME TRAIN UPGRADE?

The Vistadome train service has nicer seats, panoramic windows and ceiling. You will be offered snacks and a dance show will take place on board. You can upgrade to the Vistadome Train for $67 USD. These trains run from Aguas Calientes to Poroy. We will pick you up in Poroy and drive you back to Cusco, which takes about 25 minutes. Please request in advance.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires them to give excellent service and is an entrenched feature of the tourism industry across manyMachupicchu Hiking Perú destinations. Of course, you are free to tip more or less as you feel appropriate, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

ARE WE SUSTAINABLE?

Yes, we are a local, sustainable & responsible tourism operator. We incorporate the universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.